Case Study: Supporting Golden Co.'s Insurance Brokers Digital Service Growth with Stronger Cyber Resilience

Overview

Golden Insurance Brokers Co. is an insurance brokerage focused on building trust as a core part of its brand and customer experience. As the company continues to improve its digital service model to support more customers, services, online interactions, APIs, and partner-connected ecosystems, cybersecurity has become an important enabler of reliable service, compliance, privacy protection, and customer trust. To support this progress, Golden Insurance needed a more modern approach to security — one that could reduce risk, strengthen cyber resilience, and protect customer trust in a rapidly evolving threat landscape. Following its official OTC listing on March 30, 2026, Golden Insurance also continued to view cybersecurity as part of ESG governance and long-term business resilience.

Challenge

Traditional Layer 3 and Layer 4 firewalls were no longer sufficient to address modern attacks hidden within legitimate traffic and HTTPS-encrypted sessions. The brokerage needed stronger protection for its websites and APIs, better visibility into malicious bot activity, and a more unified security model that could reduce management silos while supporting high-frequency digital transactions.

At the same time, the company needed to secure APIs that connected directly to backend systems and sensitive personal data. Frequent updates and growing integration requirements increased the risk of exposure. Like many organizations, Golden Insurance also faced the ongoing challenge of limited cybersecurity talent and needed a scalable way to strengthen protection without overburdening internal teams.

Solution

To address these challenges, Golden Insurance worked with CHT Security to implement a one-stop WAAP (Web Application and API Protection) architecture combined with managed security services. The solution brought together web protection, API security, bot management, DDoS mitigation, and expert monitoring to create a more integrated defense model.

The brokerage also adopted Radware’s EPIC-AI cloud security platform and SOCXpert to enhance threat detection, incident response, and operational efficiency. According to the source material, the Radware deployment reduced mean time to recovery (MTTR) to 1/20th of its original time, and SOCXpert enabled incidents to be identified and remediated within minutes. Together, the platform and service model helped improve precision, reduce pressure on internal resources, and support a stronger security posture aligned with the company’s digital business model.

Implementation

During deployment, CHT Security used a learning mode to analyze policyholder login behavior and API call frequency before moving into blocking mode. Its consulting team fine-tuned allowlists and security policy settings to reduce the risk of false positives and business disruption. This phased approach helped the brokerage strengthen protection while keeping cybersecurity controls largely invisible to day-to-day business operations. The source content also notes that Radware successfully blocked the high-profile Log4Shell vulnerability on the first day of the outbreak, demonstrating the platform’s Day Zero response capability.

Business Impact

By combining platform capabilities with managed services, Golden Insurance established a more coordinated security architecture across its website, APIs, and broader digital operations. The company improved its ability to reduce blind spots, strengthen API protection, and support compliance requirements in a changing regulatory and threat environment. As presented in the source material, this approach also helped reinforce and position the company as the only insurance broker in the industry to simultaneously hold ISO 27001, ISO 27701, and BS 10012 international certifications.

The combined approach also helped the brokerage manage the cybersecurity talent gap more effectively by shifting intensive monitoring and policy-tuning activities to a specialized partner. This enabled internal teams to focus more on innovation and digital business priorities while maintaining a stronger foundation of trust for customers and partners.

Looking Ahead

Golden Insurance plans to continue strengthening its ecosystem-based security model with CHT Security. Future priorities include improving visibility into open-source component risks, maintaining security standards for third-party API partners, and exploring additional monitoring capabilities to stay ahead of evolving attack methods while supporting long-term business resilience.

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